What would kindness do? Its a great question to ask ourselves when we are trying to figure out how to deal with a situation. No-one really knows what’s going on in others peoples lives. An approach that has served my clients (and myself!) very well is to start engagements and conversations from a position of kindness. Listen actively and strive to understand what’s really going on. More often than not, it results in much better solutions and stronger relationships. More on this in todays video
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